NZIHS – Privacy Policy

NZ Immigration Help Service Ltd (NZIHS) is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the Privacy Act 2020 (New Zealand) and other applicable privacy laws.

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We provide immigration advice through our Licensed Immigration Advisers and Immigration Lawyer.

By contacting us, using our website, or submitting documents, you agree to the practices described in this policy.

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1. Information We Collect

We may collect the following information:

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Personal Information

• Full name

• Contact details (email, phone, address)

• Date of birth

• Passport information

• Visa history

• Employment and education details

• Family information relevant to visa applications

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Sensitive Information

Only when required for immigration purposes:

• Police certificates

• Medical or health information

• Financial evidence

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Technical Information

• IP address

• Browser type

• Device type

• Cookies and analytics data

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2. How We Collect Information

We collect information through:

• Forms you submit on our website

• Emails, phone calls, Messenger, WhatsApp, and other communication platforms

• Consultations (in-person or online)

• Documents you upload or provide

• Third parties you authorise (e.g., employers, education providers, previous advisers)

 

3. How We Use Your Information

We use your information to:

• Provide immigration advice and services

• Assess your eligibility for visas

• Prepare and submit applications

• Communicate with you

• Comply with legal and professional obligations

• Improve our services and website

• Maintain internal records

We do not sell or trade your information.

 

4. Legal Basis for Processing

We process personal information based on:

• Your consent

• Our obligations under the Immigration Advisers Licensing Act 2007

• Our professional duties as Licensed Immigration Advisers and an Immigration Lawyer

• Contractual necessity when you engage us

• Compliance with New Zealand immigration law

 

5. Sharing Your Information

We may share your information with:

• Immigration New Zealand (INZ)

• New Zealand Qualifications Authority (NZQA)

• New Zealand Police

• Education providers

• Employers you authorise

• Our staff and licensed advisers

• Service providers who support our operations (e.g., secure file storage)

We do not share your information with third parties without your consent unless legally required.

 

6. How We Store and Protect Your Information

We store information securely using:

• Encrypted systems

• Password-protected file storage

• Access controls for staff

• Secure communication channels

We retain your information only as long as required under the IAA Code of Conduct and New Zealand law.

 

7. Accessing and Correcting Your Information

You have the right to:

• Request a copy of your personal information

• Request corrections if details are inaccurate

• Withdraw consent (subject to legal limitations)

Contact: hello@nzimmigrationhelpservice.com

 

8. International Clients

If you are located outside New Zealand, your information may be processed in New Zealand where our systems and advisers are based.

We take reasonable steps to ensure your data is treated with the same level of protection.

 

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• Improve user experience

• Understand traffic patterns

• Enhance our services

You may choose to disable cookies in your browser settings.

 

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled:

NZ Immigration Help Service Ltd
Unit 47-48, 11 Northside Drive, Westgate, Auckland 0814
Email: hello@nzimmigrationhelpservice.com
Phone: +64 (0)9 836 4935 | +64 (0)9 836 4940