
Privacy Policy
Effective Date: 17 January 2025
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1. Introduction
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NZ Immigration Help Service ("NZIHS," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, services, or communication channels.
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We comply with the Privacy Act 2020 (New Zealand) and other applicable laws and regulations.
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2. Information We Collect
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We collect personal information necessary to provide our services, including but not limited to:
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Personal Identification Details: Full name, date of birth, nationality, passport details, and visa history.
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Contact Information: Phone number, email address, and residential address.
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Professional and Academic Information: Employment details, educational qualifications, and certifications.
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Financial Information: Payment details required for processing fees.
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Immigration Documents: Evidence such as proof of relationships, academic transcripts, and work references.
We also collect non-personal information, such as:
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Website usage data (e.g., cookies, IP addresses).
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Feedback or responses provided during surveys or consultations.
3. How We Use Your Information
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The personal information we collect is used for the following purposes:
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To assess your eligibility for New Zealand visas.
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To provide personalized immigration advice and services.
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To process payments and manage billing.
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To communicate with you regarding your application, consultations, or inquiries.
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To comply with legal and regulatory obligations.
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To improve our website, services, and marketing.
4. Information Sharing and Disclosure
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We do not sell or rent your personal information. However, we may share your information with:
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Authorized Partners: Third-party service providers, such as professional registration bodies, assessment authorities, or government agencies (e.g., Immigration New Zealand) necessary for your visa application.
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Franchise Offices: Relevant NZIHS franchises assisting with your application.
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Regulatory and Legal Authorities: When required to comply with legal obligations or protect our rights and safety.
All third parties are required to handle your information securely and only for the purposes specified by NZIHS.
5. Data Storage and Security
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We take reasonable steps to ensure your personal information is stored securely and protected against loss, unauthorized access, disclosure, or misuse. This includes:
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Encryption of sensitive data during transmission.
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Regular system backups and security assessments.
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Access control to restrict data to authorized personnel only.
While we strive to protect your personal information, no method of electronic storage or transmission is completely secure. Therefore, we cannot guarantee absolute security.
6. Your Rights
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Under the Privacy Act 2020, you have the right to:
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Access the personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Withdraw consent for data processing, where applicable.
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Make a complaint if you believe we have breached your privacy rights.
To exercise your rights, please contact us at info@nzimmigrationhelpservice.com.
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7. Retention of Information
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We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. When no longer required, your information will be securely destroyed or anonymized.
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8. Cookies and Tracking
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Our website uses cookies and similar technologies to enhance your browsing experience. You may disable cookies through your browser settings; however, this may affect website functionality.
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9. International Transfers
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As we operate globally, your information may be transferred and stored in countries outside New Zealand. We ensure that such transfers comply with applicable data protection laws.
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10. Updates to this Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
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11. Contact Us
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If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
NZ Immigration Help Service, Unit 47/11 Northside Drive, Westgate, 0814, Auckland, New Zealand, +64 9 8364935, info@nzimmigrationhelpservice.com
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By engaging with NZIHS, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.